Jessica Coon, Lssbb
About Jessica Coon, Lssbb
Jessica Coon is an IT Business Relationship Manager for HR at ABC Supply Co. Inc., with extensive experience in the health insurance industry, including roles at WPS Health Insurance and WPS Health Solutions. She holds a Bachelor's Degree in Business, Psychology, and Leadership, along with a Lean Six Sigma Black Belt certification.
Current Role at ABC Supply Co. Inc.
Jessica Coon serves as the IT Business Relationship Manager for HR at ABC Supply Co. Inc. since 2023. In this role, she focuses on aligning IT initiatives with business objectives to enhance HR functions. Her responsibilities include managing relationships between IT and HR departments, ensuring that technology solutions meet the needs of employees and stakeholders.
Previous Experience at WPS Health Insurance
Jessica Coon held multiple roles at WPS Health Insurance over several years. She worked as the Business Transformation Lead from 2018 to 2021, where she led initiatives aimed at improving operational processes. Prior to that, she served as the Manager of Operational Excellence from 2021 to 2023, and as the Manager of Strategy & Transformation for a brief period in 2023. Her earlier positions included Supervisor of Medicare Provider Enrollment and Supervisor of TRICARE Customer Service, contributing to her extensive experience in the health insurance sector.
Educational Background
Jessica Coon has a diverse educational background. She studied General Studies and Psychology at Madison Area Technical College from 2000 to 2002. She also earned a Bachelor's Degree in Business, Psychology, and Leadership from Upper Iowa University, completing her studies in 2014. Additionally, she achieved an Executive Certificate in Strategy & Innovation from MIT Sloan School of Management in 2021 and obtained a Lean Six Sigma Black Belt from the Wisconsin School of Business between 2019 and 2021.
Professional Certifications and Skills
Jessica Coon holds several professional certifications, including Lean Six Sigma Black Belt and Prosci Change Management. She leverages these certifications to develop customer engagement models and support long-term growth strategies. With over eight years of experience in leading process improvement and culture transformation initiatives, she applies data-driven and human-centered approaches to address complex challenges in the health insurance industry.
Entrepreneurial Experience
From 2007 to 2013, Jessica Coon operated as an Independent Consultant with Arbonne, where she managed her own business. This experience contributed to her understanding of customer engagement and business operations, further enhancing her skills in strategy and transformation.