Sara Thuku
About Sara Thuku
Sara Thuku is a ServiceNow Product Owner at ABC Supply Co. Inc., with extensive experience in project management and business analysis across various companies, including Harley-Davidson and Kforce Inc. She holds Six Sigma certifications and an ITIL V3 certification, demonstrating her expertise in process improvement and IT service management.
Current Role at ABC Supply Co. Inc.
Sara Thuku serves as the ServiceNow Product Owner at ABC Supply Co. Inc. since 2018. In this role, she is responsible for overseeing the implementation and management of ServiceNow solutions, ensuring they align with organizational needs. Her position involves strategic planning and collaboration across various departments to enhance service delivery and operational efficiency.
Previous Experience at Harley-Davidson Motor Company
Sara Thuku worked at Harley-Davidson Motor Company from 2009 to 2016, where she held multiple roles including Project Manager, Business Process Analyst, and Supplier Relations Specialist. During her tenure, she contributed to various projects aimed at improving business processes and supplier relationships. Additionally, she served as a Business Analyst and Master Data Analyst from 2009 to 2013, focusing on data management and analysis.
Professional Certifications and Skills
Sara Thuku holds Six Sigma Yellow and Green Belt certifications, showcasing her expertise in process improvement methodologies. She is also certified in ITIL V3 2011, which reflects her understanding of IT service management best practices. Her skills include agile project management, audit remediation, and process workflow design, contributing to operational efficiency and compliance.
Educational Background
Sara Thuku studied at the University of Wisconsin-Milwaukee, where she earned a Bachelor's degree in Social Work. This educational background provides her with a unique perspective on organizational dynamics and stakeholder engagement, enhancing her effectiveness in various professional roles.
Work History Overview
Sara Thuku has a diverse work history that includes roles at Kforce Inc as a Business Process Consultant for Wells Fargo Bank, and at Extension, Inc as a Senior ServiceNow Project Manager for Foot Locker, Inc. She also worked at Hansgrohe North America as an Accounts Receivable Administrator from 2005 to 2009. Her extensive experience spans various industries, emphasizing her adaptability and broad skill set.