Alejandro Lizardo
About Alejandro Lizardo
Alejandro Lizardo is a Senior Manager at N-able, specializing in N-hanced Services. He has extensive experience in project management and professional services, having previously worked at Allscripts and UNC Health Care.
Current Role at N-able
Alejandro Lizardo serves as the Senior Manager of N-hanced Services at N-able, a position he has held since 2021. In this role, he oversees the strategic direction and execution of various services, including onboarding, migration services, health checks, and custom solutions. He has successfully built a new team of consultants, engineers, and project managers, contributing to the growth and efficiency of the organization.
Previous Experience at Allscripts
Prior to his current role, Alejandro Lizardo worked at Allscripts for over six years in various capacities. He started as an Implementation Consultant from 2010 to 2013, then transitioned to Project Manager from 2013 to 2016, and finally served as Professional Services Manager/Senior Manager from 2016 to 2021. His experience at Allscripts involved remote work and focused on delivering effective solutions in healthcare technology.
Educational Background
Alejandro Lizardo studied at the University of North Carolina at Chapel Hill, where he earned degrees in Biology and Anthropology from 2005 to 2010. Additionally, he briefly attended Université Paris-Sorbonne in 2009 to study French Language. His educational background has provided him with a diverse perspective that complements his professional endeavors.
Achievements in N-hanced Services
During his tenure at N-able, Alejandro Lizardo has made significant contributions to the N-hanced Services division. He designed and created the first professional services organization globally for the company and developed various internal and external collateral, including playbooks and a comprehensive statement of work. Under his leadership, the division achieved over $1 million in revenue in its first year and maintained high customer satisfaction scores.
Team Leadership and Collaboration
Alejandro Lizardo has demonstrated strong leadership and collaboration skills throughout his career. He led a cross-functional team to define the 'N-able Way,' establishing key performance metrics. His efforts in building a cohesive team and developing a Q2C process for implementations have resulted in a logo retention rate of 98.6% and significant growth in engaged services.