Alex Olliffe
About Alex Olliffe
Alex Olliffe is a Technical Support Manager at N-able, with extensive experience in technical support roles at SolarWinds MSP. He holds a First Class Honours Degree in Digital Forensics and is fluent in both English and German.
Current Role at N-able
Alex Olliffe serves as the Technical Support Manager at N-able, a position he has held since 2021. In this role, he is responsible for overseeing technical support operations, ensuring that customer inquiries are addressed efficiently. His experience in technical support management contributes to the effectiveness of the team and enhances customer satisfaction.
Previous Experience at SolarWinds MSP
Prior to his current role, Alex Olliffe worked at SolarWinds MSP for several years in various technical support positions. He began as an Associate Technical Support Engineer from 2017 to 2018, then progressed to Intermediate Technical Support Engineer from 2018 to 2019. He later became a Senior Technical Support Engineer for a brief period in 2019, before taking on the role of Technical Support Manager from 2019 to 2021.
Educational Background
Alex Olliffe has a solid educational foundation in engineering and digital forensics. He studied Civil Engineering at Dundee and Angus College, earning a Higher National Diploma from 2009 to 2011. He later attended Abertay University, where he achieved a Bachelor's Degree with First Class Honours in Digital Forensics from 2013 to 2017.
Fluency in Languages
Alex is fluent in both English and German. This linguistic ability enhances his communication skills, allowing him to interact effectively with a diverse range of clients and colleagues in the technical support field.
Early Career Experience
Before his technical support career, Alex Olliffe gained experience in retail and sales. He worked as a Sales Assistant at HMV Retail Ltd from 2014 to 2016 and as a Sales Advisor at BT from 2013 to 2014. Additionally, he took a gap year in Australia from 2012 to 2013, which contributed to his personal and professional development.