Amy Cooper
About Amy Cooper
Amy Cooper is an Associate Product Manager at N-able, where she has worked since 2022. With over 15 years of experience in technical support and product management, she has developed extensive knowledge of N-able products.
Current Role at N-able
Amy Cooper currently serves as an Associate Product Manager at N-able, a position she has held since 2022. In this role, she is responsible for managing product development and enhancing user experience for N-able's offerings. Her work focuses on leveraging her extensive knowledge of N-able products to drive improvements and meet customer needs. She is based in Ottawa, Ontario, Canada.
Previous Experience in Technical Support
Prior to her current position, Amy Cooper worked as a Senior Technical Support Analyst at N-able for six months in 2021. Her career also includes significant experience in technical support roles, such as her tenure at SolarWinds MSP, where she worked for eight years. Additionally, she has held various positions in help desk and technical support across multiple organizations, contributing to her comprehensive understanding of customer service in the tech industry.
Educational Background in Computer Science
Amy Cooper studied at Lake Superior State University, where she earned a Bachelor of Science degree in Computer Science. Her education provided her with foundational knowledge in computing and technical support, which she has applied throughout her career in various roles within the technology sector.
Technical Skills and Expertise
With over 15 years of experience in providing technical assistance, Amy Cooper has developed a strong skill set in troubleshooting and support. She has over eight years of specific experience with N-able products, including N-central, Patch Management, AV Defender, and Report Manager. This expertise enables her to effectively address user needs and enhance product functionality.
Career History and Roles
Amy Cooper has held various positions throughout her career, starting as a Help Desk Student Technician at Lake Superior State University. She has worked in multiple technical roles, including Desktop Engineer at TUC Managed IT Solutions, Help Desk Analyst at Credit Acceptance, and Technical Support Representative at SolarWinds MSP. Her diverse experience has equipped her with a broad understanding of IT support and product management.