Andrew Lancaster
About Andrew Lancaster
Andrew Lancaster is a Senior Partner Success Manager at N-able, where he has worked since 2021. He has extensive experience in technical support and customer success, having held various roles at N-able and other companies over the past decade.
Current Role at N-able
Andrew Lancaster serves as a Senior Partner Success Manager at N-able, a position he has held since 2021. In this role, he focuses on enhancing business relationships between partners and N-able. His experience in customer success allows him to effectively manage partner needs and ensure satisfaction with N-able's services.
Previous Experience at N-able
Prior to his current role, Andrew Lancaster worked at N-able in various capacities. He began as a Level 1 Technician from 2011 to 2012, then transitioned to a Senior Analyst in Technical Support from 2012 to 2020. He also served as a Customer Success Manager for one year in 2020. During his tenure, he specialized in N-Central and EDR offerings, contributing to the company's technical support and customer engagement.
Experience at Bell
Before joining N-able, Andrew Lancaster worked at Bell as a Senior Technical Support Agent and Network Escalations Analyst from 2009 to 2011. His role involved addressing complex technical issues and providing support to customers, which helped him develop strong analytical and problem-solving skills.
Education and Training
Andrew Lancaster studied at Fleming College from 1999 to 2004, completing a five-year program. His education provided a foundation for his technical career and contributed to his expertise in customer support and technical analysis.
Early Career at Dell
Andrew Lancaster began his career at Dell, where he worked as a Technical Support Representative from 2006 to 2008. This role involved assisting customers with technical issues, which laid the groundwork for his future positions in technical support and customer success.