Arthur James
About Arthur James
Arthur James serves as the Manager of Customer Success at N-able in Ottawa, Ontario, where he has worked since 2023. He has a diverse background in customer success roles across multiple companies, including Shopify and Assent, and actively contributes to community initiatives.
Work at N-able
Arthur James has been serving as the Manager of Customer Success at N-able since 2023. In this role, he leads a high-performing Customer Success Team, focusing on enabling and empowering Customer Success Managers (CSMs). Prior to this position, he held various roles within N-able, including Senior Customer Success Manager for Strategic Accounts from 2021 to 2023 and Customer Success Manager from 2020 to 2021. His extensive experience at N-able has provided him with a deep understanding of managed service providers (MSPs) and their unique challenges.
Previous Experience in Customer Success
Before joining N-able, Arthur James worked at Shopify as a Customer Success Manager from 2019 to 2020. His career in customer success began at N-able, where he served as an Advisory Customer Success Manager for six months in 2023. Additionally, he worked at Assent as a Business and Community Development Representative from 2018 to 2019 and at Staples Canada as a Technology Sales Consultant from 2013 to 2015. He also gained experience as an Inside Sales Representative at Rogers Communications from 2015 to 2018.
Education and Training
Arthur James studied at Algonquin College of Applied Arts and Technology, where he focused on Adult Education and Corporate Training. He achieved certification as a Teacher and Trainer of Adults. He completed his secondary education at Colonel By Secondary School, earning a High School Diploma. His educational background supports his expertise in customer success and team leadership.
Community Involvement
In addition to his professional roles, Arthur James volunteers as an Event Manager with HOPE Volleyball. Through this involvement, he contributes to local charities and community impact, demonstrating his commitment to giving back to the community. His volunteer work complements his professional focus on customer success and community development.