Benjie De La Pena
About Benjie De La Pena
Benjie De La Pena is an IT Support Engineer with a decade of experience at N-able Technologies and a background in technical support roles at companies such as Ingram Micro, Dell, and NCO.
Current Role at N-able Technologies
Benjie De La Pena has been employed at N-able Technologies as an IT Support Engineer since 2014. In this role, he provides technical support and solutions to clients, ensuring the smooth operation of IT systems. His responsibilities include troubleshooting issues, assisting with software installations, and maintaining network security.
Previous Experience at Ingram Micro
Before joining N-able Technologies, Benjie De La Pena worked at Ingram Micro as a Technical Pre-Sales Solution Specialist for a period of four months in 2013. His role involved collaborating with sales teams to provide technical expertise and support during the sales process, helping to tailor solutions to meet client needs.
Experience at Dell
Benjie De La Pena was employed at Dell as a Client Technical Support Associate from 2010 to 2013, a tenure that lasted three years. In this position, he provided customer service and technical support to Dell clients, addressing various hardware and software issues to enhance customer satisfaction.
Initial Role at NCO
In 2010, Benjie De La Pena began his career in technical support at NCO, where he worked as Xbox Technical Support for three months. His responsibilities included assisting customers with Xbox-related inquiries and troubleshooting technical problems.