Bill Del Prado
About Bill Del Prado
Bill Del Prado is a Senior Help Desk Analyst currently employed at N-able in the Philippines. He has extensive experience in IT support, having worked in various roles at companies such as TechSupportGlobal, Infosys BPO, and SolarWinds N-able.
Current Role at N-able
Bill Del Prado serves as a Senior Help Desk Analyst at N-able, a position he has held since 2022. In this role, he is responsible for providing technical support and assistance to clients, ensuring efficient resolution of issues. His expertise in help desk operations contributes to the overall functionality and user satisfaction within the organization.
Previous Experience at TechSupportGlobal, Inc.
Prior to his current role, Bill worked as an Information Technology Support Specialist at TechSupportGlobal, Inc. from 2012 to 2014. During his two years in Alabang, Muntinlupa, he developed skills in troubleshooting and resolving IT-related issues, which laid the foundation for his future roles in technical support.
Career Progression at Infosys BPO
Bill Del Prado spent seven years at Infosys BPO as an IT Helpdesk professional from 2014 to 2021. His tenure in Alabang, Muntinlupa City, involved providing technical assistance and support to clients, enhancing his problem-solving abilities and customer service skills in the IT sector.
Experience at SolarWinds N-able
Before joining N-able, Bill worked as a Project Consultant Developer at SolarWinds N-able for 11 months in 2021. His role in Taguig, National Capital Region, involved collaborating on projects that improved IT service delivery, further expanding his technical expertise and project management skills.
Educational Background in Computer Science
Bill Del Prado studied Computer Science at Adamson University, where he achieved a Bachelor’s Degree. His education, which began in 1999, provided him with a solid foundation in computing principles and practices, essential for his career in IT support and analysis.