Blair Matheson
About Blair Matheson
Blair Matheson is a Technical Trainer at N-able, based in Dundee, Scotland. With a background in Ethical Hacking and extensive experience in technical support roles, he enhances the training experience through excellent customer service skills.
Work at N-able
Blair Matheson has been employed at N-able as a Technical Trainer since 2021. In this role, he is responsible for delivering technical training sessions, utilizing his background in customer service to enhance the training experience for participants. His ability to engage with trainees is supported by his polite and approachable manner, which fosters a positive learning environment.
Previous Experience at SolarWinds MSP
Prior to his current position, Blair worked at SolarWinds MSP as a Technical Support Representative from 2017 to 2021. During his four years in this role, he developed strong technical support skills, which contributed to his expertise in training and customer service. His experience in this position laid the groundwork for his transition to N-able.
Educational Background in Ethical Hacking
Blair Matheson studied at Abertay University, where he earned a Bachelor of Science degree in Ethical Hacking from 2012 to 2017. This educational background provides him with a solid understanding of cybersecurity challenges, which is beneficial in his role as a Technical Trainer, particularly in the context of Managed Service Providers (MSPs).
Technical Support Roles Prior to N-able
Before joining N-able, Blair held various technical support roles. He worked as a Technical Support Specialist at John Lewis & Partners from 2011 to 2015 and as a Technical Support Engineer at N-able for a brief period in 2021. Additionally, he gained experience as a Sales Associate at Three UK and as a Sales Assistant at Marks and Spencer, which contributed to his customer service skills.
Skills and Attributes
Blair is recognized for his excellent customer service skills, which enhance the training experience for technical trainees. He is adaptable and capable of working independently or as part of a team, essential for delivering effective training sessions. His motivation in targeted environments aids in setting and achieving training goals, making him a valuable asset in any technical training context.