Bruce Bennett
About Bruce Bennett
Bruce Bennett serves as the Manager of Information Development at N-able in Dundee, Scotland, where he has worked since 2021. He has a background in Commerce and Information Technology and has held various roles in technical communications and documentation management across multiple companies.
Work at N-able
Bruce Bennett has been serving as the Manager of Information Development at N-able since 2021. In this role, he has led significant initiatives such as the authoring tool and content migration, which enhanced the efficiency of documentation processes. He has implemented document management processes and coordinated hosting facilities to streamline access to information. His contributions have focused on improving the overall effectiveness of the information development team.
Previous Experience
Before joining N-able, Bruce Bennett held various positions in information development. He worked at SolarWinds as the Manager of Information Development – MSP from 2016 to 2021. Prior to that, he was the Manager of Technical Communications at LOGICnow from 2014 to 2016. His earlier roles include Technical Author at GFI Software from 2009 to 2014 and at HoundDog Technology from 2004 to 2009. These experiences have contributed to his expertise in technical documentation.
Education and Expertise
Bruce Bennett studied at Dundee Institute of Technology, where he earned a Bachelor of Arts (B.A.) in Commerce from 1989 to 1993. He also holds a Postgraduate Diploma in Information Technology from Abertay University, completed from 1993 to 1994. His educational background provides a solid foundation for his career in information development and technical communications.
Technical Skills and Tools
In his roles, Bruce Bennett has utilized various tools to create comprehensive technical documentation. He is proficient in using MadCap Flare, Stonly, and Help&Manual. Additionally, he has organized interface translations to ensure documentation is accessible to a global audience. He has also overseen documentation rebranding projects and developed new strategies to enhance partner experience and satisfaction.
Collaboration and Problem-Solving
Bruce Bennett has actively engaged in troubleshooting and developing solutions to address challenges faced by the information development team. He has assisted other departments by sharing product knowledge and removing documentation bottlenecks. His use of Atlassian Jira for tracking team workload and Confluence as an information repository has facilitated better collaboration within the team.