Bruce Clement
About Bruce Clement
Bruce Clement is the Director of Technical Support at N-able, with over 20 years of experience in Information Technology. He has held various leadership roles in organizations such as SolarWinds MSP, Brookfield Renewable Energy Group, and Bell Canada, specializing in IT service management and enterprise infrastructure.
Current Role at N-able
Bruce Clement has been serving as the Director of Technical Support at N-able since 2021. In this role, he oversees technical support operations, ensuring that clients receive effective assistance and solutions. His leadership focuses on enhancing service delivery and optimizing support processes within the organization.
Previous Experience at SolarWinds MSP
Before joining N-able, Bruce Clement worked at SolarWinds MSP as the Manager of Technical Support from 2017 to 2019. During his tenure, he managed support teams and improved service efficiency, contributing to the overall performance of the technical support department.
Background in IT Service Delivery
Bruce Clement has extensive experience in IT service delivery, having served as the Manager of IT Service Delivery for North America at Brookfield Renewable Energy Group from 2013 to 2017. His responsibilities included overseeing IT operations and ensuring the delivery of high-quality services across the organization.
Education and Professional Certification
Bruce Clement earned a Bachelor of Engineering in Mechanical Engineering from Carleton University, studying from 1986 to 1989. He also holds an ITIL v3 certification, which demonstrates his expertise in IT service management and best practices in the field.
Expertise in IT Infrastructure and Management
With over 20 years of experience in Information Technology, Bruce Clement specializes in designing and implementing enterprise-wide IT infrastructures and hosted solutions. His skills include vendor and contract negotiation, change and release management, and disaster recovery analysis, ensuring effective IT operations and business continuity.