Catherine Lopez
About Catherine Lopez
Catherine Lopez is a Senior Manager of Partner Success at N-able, where she has worked since 2019. With extensive experience in the BPO industry, she has held various leadership roles focused on operations management and project management.
Current Role at N-able
Catherine Lopez serves as the Senior Manager of Partner Success at N-able, a position she has held since 2019. In this role, she focuses on enhancing partner relationships and ensuring successful outcomes for clients. Her responsibilities include managing partner engagement strategies and overseeing performance metrics to drive success within the organization. Based in Manila, Philippines, she has contributed to the company's growth and partner satisfaction during her tenure.
Previous Experience in the BPO Industry
Catherine Lopez has extensive experience in the BPO and call center industry, having held various managerial positions. She worked as Operations Director at Alorica Philippines, Inc. for eight months in 2018 to 2019. Prior to that, she was a Senior Director of Operations and Site Lead at Helpware for six months in 2019. Her career also includes a four-year tenure as Senior Manager of Operations at RR Donnelley from 2013 to 2017 and a year as Senior Manager of Account Operations at Sykes Asia from 2011 to 2012.
Educational Background
Catherine Lopez earned a Bachelor of Science degree in Hotel and Restaurant Management from Siena College of Quezon City. She attended the institution from 1990 to 1994, completing her studies in four years. This educational background provided her with foundational skills that she later applied in her various managerial roles within the BPO sector.
Skills and Specializations
Catherine Lopez possesses a strong skill set in project management and performance management, specifically within the BPO industry. She specializes in root cause analysis and problem-solving, particularly in the customer service sector. Her expertise extends to people management, staffing requirements, and coaching and mentoring. Additionally, she has experience in client interaction, inbound sales, and back office operations.
Early Career Experience
Catherine Lopez began her career as a Management Trainee at Jollibee Foods Corporation in 1994, where she worked for five months. She then progressed to various operational roles, including positions at Aditya Birla Minacs, where she served as Manager of Operations and later as Senior Manager of Operations. Her early experiences laid the groundwork for her extensive career in operations management within the BPO industry.