Colin Muirhead
About Colin Muirhead
Colin Muirhead is an IT Service Delivery Manager with extensive experience in global IT service management. He has held various roles in notable companies, including Insights, Diageo, and N-able, and has a Bachelor of Science in Applied Networking Technologies from Abertay University.
Current Role at N-able
Colin Muirhead serves as the IT Service Delivery Manager (Global) at N-able, a position he has held since 2021. He operates from Edinburgh, Scotland, where he oversees IT service delivery on a global scale. His responsibilities include managing service delivery processes, ensuring client satisfaction, and coordinating with various teams to enhance service efficiency.
Previous Experience at Insights
Prior to his current role, Colin worked at Insights as the IT Service Delivery Manager (Global) from 2017 to 2021. Based in Dundee, United Kingdom, he managed IT service delivery operations and contributed to the improvement of service management practices during his four-year tenure.
Career at Diageo
Colin held the position of IT Service Delivery Lead at Diageo for one year, from 2016 to 2017. He was located in Leven, Fife, United Kingdom, where he was responsible for leading IT service delivery initiatives to support the company's operational needs.
Educational Background
Colin Muirhead studied at Abertay University, where he earned a Bachelor of Science degree in Applied Networking Technologies. This educational background provided him with foundational knowledge in networking and IT service management, which he has applied throughout his career.
Early Career at Wood and Links Business Solutions
Colin began his career at Wood, where he held various roles including Service Desk Analyst, Interim Service Desk Team Leader, and IT Service Delivery Manager for the Europe, Middle East & Africa region. His tenure at Wood spanned from 2011 to 2015. He also worked as an IT Support Technician at Links Business Solutions Ltd for one year in 2010.