Curtis Hampton
About Curtis Hampton
Curtis Hampton is a Senior Manager of Technical Support at N-able, where he leads a diverse technical team and has improved customer satisfaction through enhanced support delivery. He has extensive experience in IT management, having previously worked at Merz Aesthetics and PowerSecure, Inc.
Current Role at N-able
Curtis Hampton serves as the Senior Manager of Technical Support at N-able, a position he has held since 2022. In this role, he has implemented best practices that have significantly enhanced customer satisfaction through improved technical support delivery. His leadership is characterized by a focus on efficiency and customer-centric solutions.
Previous Experience at Merz Aesthetics
Curtis Hampton has extensive experience at Merz Aesthetics, where he held multiple roles. He worked as a PC Support Analyst from 2014 to 2016, followed by positions as IT Support Team Lead from 2016 to 2018 and IT Services Manager from 2018 to 2019. His tenure at Merz Aesthetics involved managing technical teams and supporting IT infrastructure, contributing to the company's operational success.
Experience at PowerSecure, Inc.
From 2019 to 2022, Curtis worked at PowerSecure, Inc. as the IT Services Manager. During his time there, he successfully led a project to transition the company's phone provider to Microsoft Teams, achieving an annual cost saving of $100,000. His role involved overseeing IT services and ensuring effective communication within the organization.
Technical Background and Education
Curtis Hampton studied Information Technology at ECPI University, where he specialized in Network Security Management from 2007 to 2009. This educational background laid the foundation for his career in technical support and IT management, equipping him with the necessary skills to lead diverse technical teams.
Leadership in Multicultural Environments
In his current position at N-able, Curtis manages a diverse technical team that spans three U.S. states and five countries. His leadership in a multicultural environment demonstrates his ability to navigate different cultural dynamics while fostering collaboration and productivity among team members.