Daniel Ianetta
About Daniel Ianetta
Daniel Ianetta serves as the Technical Support Lead at N-able, where he has worked since 2022. He has progressed through various roles at the company, contributing to support operations and mentoring team members in Morrisville, North Carolina.
Work at N-able
Daniel Ianetta has been employed at N-able since 2018, progressing through various roles over the years. He currently serves as the Technical Support Lead, a position he has held since 2022. In this role, he assists managerial leadership with day-to-day support operations and contributes to strategic decision-making. Prior to this, he worked as a Technical Support Representative, Senior, from 2020 to 2021, and as an Intermediate Technical Support Representative from 2018 to 2020. He also served as an Applications Engineer, Associate, for 10 months in 2021 to 2022, where he operated in a hybrid capacity, balancing responsibilities between engineering and team leadership.
Mentoring and Team Leadership
In his current role, Daniel Ianetta plays an active role in mentoring team members, which fosters organizational growth within N-able. His leadership extends to cross-departmental collaboration, where he enhances operational efficiency as a support representative. By monitoring and collaborating with support teams, he ensures adherence to N-able's Support Best Practices, contributing to a cohesive and effective support environment.
Career Progression
Daniel Ianetta's career at N-able showcases a clear trajectory of growth and increased responsibility. He began as a Technical Support Representative and advanced to Senior Technical Support Representative within two years. His role as an Applications Engineer, Associate, further diversified his skill set before taking on the position of Technical Support Lead. This progression highlights his adaptability and commitment to the company's objectives.
Location and Work Environment
Daniel Ianetta is based in Morrisville, North Carolina, United States, where he has worked throughout his tenure at N-able. His current role operates in a hybrid capacity, allowing him to balance remote and in-office responsibilities effectively. This flexibility supports his contributions to both technical support and team leadership.