Dean Caverly
About Dean Caverly
Dean Caverly is a Help Desk Analyst at N-able, with a background in the United States Marine Corps where he served in various IT roles. He transitioned to civilian life in IT after completing his studies in Cybersecurity and has over six years of experience in technical support and network management.
Work at N-able
Dean Caverly has been employed at N-able as a Help Desk Analyst since 2021. In this role, he provides technical support and assistance to clients, utilizing his extensive background in IT and customer service. His position involves troubleshooting issues, maintaining system functionality, and ensuring a high level of user satisfaction. Caverly's experience in the military has equipped him with skills that are valuable in a fast-paced help desk environment.
Previous Experience in the United States Marine Corps
Dean Caverly served in various roles within the United States Marine Corps from 2015 to 2021. He began as a Data Network Technician, where he worked for two years at Camp Pendleton, CA. He then advanced to the position of Helpdesk Chief, serving for four years and overseeing help desk operations. Additionally, he held the role of Data System Administrator for one year and served as a Joint Task Force Enabler Squad Leader for 11 months. His military experience provided him with a strong foundation in IT support and leadership.
Education in Cybersecurity
Dean Caverly studied Cybersecurity at Bunker Hill Community College, where he earned an Associate of Science degree from 2019 to 2021. This program equipped him with essential skills and knowledge in cybersecurity principles, preparing him for a career in IT. His education complements his practical experience gained during his military service.
General Studies Background
Before focusing on cybersecurity, Dean Caverly attended Central Michigan University from 2008 to 2012, where he studied General Studies. This educational background provided him with a broad knowledge base and critical thinking skills, which are beneficial in his current role in IT support.
Military Service as a Data System Operator
During his time in the United States Marine Corps, Dean Caverly served as a Data System Operator. This role involved managing and maintaining data systems, which contributed to his technical expertise. His experience in high-pressure environments further developed his problem-solving abilities and adaptability in IT scenarios.