Erica Watson
About Erica Watson
Erica Watson is an Associate Help Desk Analyst at N-able, where she has worked since 2021. She holds a Bachelor of Science in Science, Technology, and Society from North Carolina State University and has experience in programming and desktop support.
Work at N-able
Erica Watson has been employed at N-able as an Associate Help Desk Analyst since 2021. In this role, she is responsible for providing technical support and assistance to clients, ensuring efficient resolution of issues. Her position involves utilizing her programming skills and knowledge of various software applications to enhance user experience. N-able, located in Morrisville, North Carolina, focuses on delivering IT management solutions to businesses.
Previous Experience at NC State University Libraries
Prior to her current role, Erica Watson worked at NC State University Libraries as a Human Resources Student Assistant for six months in 2018. This position provided her with experience in administrative support and human resources functions within an academic environment. Her time at the library contributed to her understanding of organizational operations and customer service.
Experience at LexisNexis
Erica Watson served as a Desktop Support Intern at LexisNexis from 2018 to 2021. During this three-year internship, she gained hands-on experience in technical support and troubleshooting. Her responsibilities included assisting users with software and hardware issues, which enhanced her problem-solving skills and technical knowledge in a corporate setting.
Education and Expertise
Erica Watson earned a Bachelor of Science degree in Science, Technology, and Society from North Carolina State University, where she studied from 2016 to 2020. In addition to her major, she minored in Mathematics and Women's and Gender Studies. Her academic background provides her with a diverse perspective on technology and its societal implications, along with strong analytical skills.
Technical Skills and Proficiencies
Erica Watson possesses skills in several programming languages, including Java, HTML, and C. She is also proficient in the Microsoft Office suite, which supports her ability to create documents, presentations, and spreadsheets effectively. Additionally, she has strong public speaking skills, enabling her to communicate technical information clearly to various audiences.