Erin Conn
About Erin Conn
Erin Conn is a Technical Support Analyst with a background in Physics and Computer Science. She has extensive experience in the information technology industry, having worked at companies such as Cisco, SolarWinds, and N-able.
Current Role at N-able
Erin Conn serves as a Technical Support Analyst at N-able, a position she has held since 2021. Based in Morrisville, North Carolina, she has accumulated three years of experience in this role. Her responsibilities include providing technical support and troubleshooting for clients, utilizing her extensive knowledge in information technology.
Previous Experience at SolarWinds
Before joining N-able, Erin worked as a Technical Support Representative at SolarWinds for seven months in 2020 and 2021. During her time in Morrisville, North Carolina, she focused on assisting customers with technical issues and enhancing their experience with SolarWinds products.
Career Background at Cisco
Erin Conn has significant experience from her tenure at Cisco, where she worked in various roles. She served as Engineering Support from 2005 to 2019, accumulating 14 years of experience. Additionally, she briefly worked as a Software Engineer for two months in 2019. Her roles at Cisco contributed to her expertise in software and engineering support.
Educational Background
Erin Conn has a solid educational foundation in the sciences and technology. She earned a Bachelor of Science degree in Computer Science from Appalachian State University, where she studied from 2001 to 2004. Additionally, she pursued studies in Physics at the University of North Carolina at Chapel Hill from 2012 to 2017, achieving a Non-Degree Postbaccalaureate. She also studied Physics at North Carolina State University for one year and completed her high school education at the North Carolina School of Science and Math.
Technical Skills and Expertise
Erin possesses strong technical skills, particularly in Python programming and Unix/Linux systems. She is proficient in using BMC Remedy and ServiceNow for technical support operations. Her expertise in these areas supports her effectiveness in her current role and throughout her career in the information technology industry.