Gillian Santos
About Gillian Santos
Gillian Santos is a Senior Technical Support Engineer at N-able, where she has worked since 2020. She specializes in customer relationship management and has a background in database administration and data modeling.
Current Role at N-able
Gillian Santos serves as a Senior Technical Support Engineer at N-able, a position she has held since 2020. In this role, she focuses on providing high-level technical support and solutions to clients. Her responsibilities include troubleshooting complex issues, guiding customers through technical challenges, and ensuring customer satisfaction. Gillian's experience in this position has allowed her to develop strong relationships with clients while enhancing her technical skills in the support sector.
Previous Experience at Greenhouse School Websites
Prior to her current role, Gillian worked at Greenhouse School Websites as a Support Guru for eight months in 2016. During this time, she provided technical support and assistance to clients, helping them navigate various challenges related to their websites. This experience contributed to her understanding of customer needs and the importance of effective communication in technical support.
Educational Background
Gillian Santos studied at the University of Greenwich, where she earned a BSc in Business Information Systems from 2013 to 2016. Her studies focused on Data Modeling, Warehousing, and Database Administration. Additionally, she attended Dundee and Angus College from 2011 to 2013, achieving an HNC in Information Systems. This educational background has equipped her with a solid foundation in information technology and database management.
Technical Support Experience
Gillian has extensive experience in the technical support field. Before joining N-able, she worked as a Technical Support Representative from 2017 to 2020 in Dundee, Dundee City, United Kingdom. This role involved assisting customers with technical inquiries and providing solutions to their issues. Her focus on building and maintaining strong customer relationships has been a key aspect of her career in technical support.
Leadership Focus in Technical Support
Gillian Santos has a strong focus on team leadership opportunities within the technical support sector. She actively seeks to enhance her leadership skills and contribute to team dynamics. Her experience in various support roles has provided her with insights into effective team management and customer service strategies.