Glenn H.
About Glenn H.
Glenn H. serves as the Director of Operations Engineering for MSP DevOps at N-able, where he has worked since 2021. He has extensive experience in cloud and IT operations, having held senior roles at FM:Systems, Teradata, and Allscripts.
Current Role at N-able
Glenn H. serves as the Director of Operations Engineering for MSP DevOps at N-able since 2021. In this role, he manages cost management of N-able’s AWS accounts, focusing on operational and financial efficiencies. He collaborates with major vendors such as AWS and Rackspace to optimize resources. Glenn leads globally distributed teams, which include Forge, Global DevOps, N-Central, Private Cloud, and formerly DevSecOps. His responsibilities encompass providing budgets, cost of goods sold (COGS), DevOps metrics, monthly key performance indicators (KPIs), performance reviews, staffing, and updates for senior leadership teams.
Previous Experience at FM:Systems
Prior to his current position, Glenn H. worked at FM:Systems in various roles. He was the Senior Director of Cloud and IT Operations from 2020 to 2021, where he oversaw cloud services and IT operations. He also held the position of Director of Customer Operations from 2019 to 2020, and Director of Hosting Operations from 2018 to 2019. His tenure at FM:Systems spanned nearly two years, during which he contributed to enhancing customer service and operational efficiency.
Career at Allscripts
Glenn H. has significant experience at Allscripts, where he held multiple managerial roles from 2013 to 2017. He served as the Manager of IS, SaaS Ops - Hosting Solutions, and later as the Senior Manager of IS, Hosting Operation Services. His work involved overseeing hosting operations and ensuring the delivery of high-quality services. His time at Allscripts totaled approximately three years, during which he developed expertise in hosting solutions and operational management.
Educational Background
Glenn H. holds a Master of Arts in Criminal Justice from the University of Southampton, which he completed in 1993. He also earned a Bachelor of Science in Criminal Justice and Political Science from Appalachian State University, graduating in 1991. His educational background provides a foundation for his analytical and operational skills in his professional roles.
Early Career Experience
Before transitioning into technology and operations management, Glenn H. worked in various roles that contributed to his skill set. He served as a Pre-trial Electronic Monitoring Coordinator at CiviGenics from 1998 to 1999. This early experience in monitoring and coordination laid the groundwork for his later roles in operations and management.