Graham Cowen
About Graham Cowen
Graham Cowen serves as the Senior Director of Customer Success at N-able, bringing extensive experience from previous roles at Adobe Systems and You.i TV. He is recognized for his leadership skills, ability to drive innovation, and expertise in service delivery and strategic planning.
Current Role at N-able
Graham Cowen serves as the Senior Director of Customer Success at N-able, a position he has held since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring successful service delivery. His leadership emphasizes collaboration and process improvement to meet business objectives.
Previous Experience at Adobe Systems
Graham Cowen has extensive experience at Adobe Systems, where he held various roles over a span of 13 years. His positions included Manager of Product Support, Director of AMER Customer Care, Senior Manager of EMEA Customer Care, and Project Owner for Global Service Delivery Transformation. His tenure at Adobe contributed to his expertise in customer care and service delivery.
Experience at You.i TV
At You.i TV, Graham Cowen worked as Director of Technical Support and Customer Success from 2016 to 2020. He also served as a Consultant for six months in 2015. His work involved leading customer support initiatives and enhancing service quality, further solidifying his reputation in customer success.
Educational Background
Graham Cowen studied at Napier College, where he earned diplomas in Engineering Physics/Applied Physics and Chemistry. His education spanned from 1983 to 1987, providing him with a strong foundation in technical and analytical skills relevant to his career in customer service and operations.
Skills and Expertise
Graham Cowen possesses expertise in mission-critical service delivery, strategic planning, and execution. He is known for his ability to build processes that drive innovation and transformation. His experience includes serving on operational leadership teams, addressing both immediate and long-term business needs.