Hannah Joyce Cabras
About Hannah Joyce Cabras
Hannah Joyce Cabras is a Technical Support professional with a diverse background in various sectors, including information technology, sales, and customer service. She has accumulated over five years of experience, currently serving as an Intermediate Technical Support specialist at N-able and a Licensed Insurance Agent at Sun Life Financial.
Current Role at N-able
Hannah Joyce Cabras currently serves as an Intermediate Technical Support professional at N-able, a position she has held since 2022. In this role, she provides 1st and 2nd level technical support to partners globally. Her responsibilities include ensuring exceptional customer service and achieving positive outcomes for clients. This position builds upon her extensive background in technical support and customer service.
Previous Experience at Cloud Plus Pty Ltd
Prior to her current role, Hannah worked as a Support Engineer II at Cloud Plus Pty Ltd from 2020 to 2022. During her two years there, she developed her technical support skills and contributed to the company's service delivery. This experience further solidified her expertise in providing support within the information technology sector.
Diverse Professional Background
Hannah has a diverse professional background that spans multiple industries, including retail, customer service, sales, electrical engineering, financial services, and information technology. Her varied experiences have equipped her with a broad skill set, enabling her to adapt to different roles and challenges throughout her career.
Education and Technical Skills
Hannah studied Electrical Engineering at the FEU Institute of Technology from 2012 to 2015. She also pursued Computer Engineering at Pamantasan ng Lungsod ng Maynila from 2009 to 2011. In addition to her formal education, she actively enhances her skills through online learning platforms such as Pluralsight, demonstrating her commitment to continuous professional development.
Career Progression and Roles
Hannah's career includes various roles such as Project Sales Engineer at MUN HEAN GROUP OF COMPANIES, Associate Consultant at Atos Syntel, and Information Technology Security Analyst at CGI. She has also worked as a Service Desk Analyst and Customer Service Representative in different organizations. This progression reflects her adaptability and growth within the technology and customer service sectors.