Iain Taylor
About Iain Taylor
Iain Taylor is an Information Developer, Intermediate at N-able, where he has worked since 2021 in Dundee, Scotland. He has a background in technical support and holds a Bachelor of Science in Applied Network and IT Infrastructure from Abertay University.
Work at N-able
Iain Taylor has been employed at N-able as an Information Developer, Intermediate since 2021. His role involves creating and managing technical documentation to support the company's software products. Based in Dundee, Scotland, he has contributed to the development of user guides and other resources that enhance the customer experience. His tenure at N-able marks a significant phase in his career, where he applies his skills in information development to support the company's operational goals.
Previous Employment History
Prior to his current position, Iain Taylor held various roles in the technical support field. He worked as a Support Engineer, Intermediate from 2018 to 2019, where he provided assistance and troubleshooting for technical issues. Before that, he served as a 1st Line Technical Analyst from 2013 to 2015, followed by a role as a 2nd Line Technical Analyst from 2015 to 2018. These positions allowed him to build a strong foundation in technical support and customer service.
Education and Expertise
Iain Taylor earned a Bachelor of Science (BSc) degree in Applied Network and IT Infrastructure from Abertay University. His educational background provides him with a solid understanding of network systems and IT infrastructure, which he applies in his current role as an Information Developer. This academic foundation supports his ability to create effective documentation and resources for technical users.
Career Progression
Iain Taylor's career has shown a clear progression in the field of information development and technical support. He began as a 1st Line Technical Analyst and advanced to 2nd Line Technical Analyst before transitioning to an Information Developer, Associate role from 2019 to 2021. His experience in various technical roles has equipped him with a comprehensive skill set that he now utilizes in his current position at N-able.