Ilona Ryneiskaya
About Ilona Ryneiskaya
Ilona Ryneiskaya is a Technical Support Manager at N-able, where she has worked since 2018. With a background in project management and team leadership, she effectively oversees customer service teams in Minsk and Bucharest, while also handling client issue escalation and resolution.
Work at N-able
Ilona Ryneiskaya has served as the Technical Support Manager at N-able since 2018. In this role, she is responsible for leading customer service teams located in both Minsk and Bucharest. Her responsibilities include assigning and managing projects related to new product releases and training needs. She also handles client issue escalation and resolution across all levels of the organization, demonstrating her strong problem-solving skills.
Previous Experience at SolarWinds
Prior to her current position, Ilona worked at SolarWinds from 2014 to 2018. She began as a Customer Service Representative for one year before transitioning to a QA Engineer and Scrum Master role for two years. In these positions, she developed her project management expertise and gained experience in quality assurance processes, contributing to her overall professional development.
Education and Expertise
Ilona studied at Minsk State Linguistic University from 2007 to 2012, where she focused on International and Intercultural Communication and Foreign Politics. Additionally, she attended Wimbledon Language Academy in 2010 for 11 months, completing an English course. This educational background has equipped her with strong communication skills and a deep understanding of cross-cultural interactions.
Project Management and Performance Monitoring
In her role at N-able, Ilona monitors key performance indicators (KPIs) to assess team performance and drive process improvements. She compiles efficiency metrics and presents recommendations to management, indicating her involvement in strategic decision-making. Her ability to manage projects and focus on efficiency highlights her commitment to organizational success.