Jacob Mc Coy
About Jacob Mc Coy
Jacob McCoy is an Intermediate Technical Support Specialist at N-able, with a background in healthcare information technology and experience in the hospital and healthcare industry. He holds a Bachelor's Degree in Information Technology and Securities from Campbell University and has worked in various technical roles since 2016.
Work at N-able
Jacob Mc Coy has been employed at N-able as a Technical Support Specialist, Intermediate since 2020. His role involves providing technical support and solutions to clients, contributing to the company's service delivery in the technology sector. Based in Morrisville, North Carolina, he has accumulated four years of experience in this position, enhancing his skills in customer service and technical troubleshooting.
Previous Employment at Xylem Inc.
Prior to his current role, Jacob worked at Xylem Inc. as an Application System Engineer from 2018 to 2020. During his two years at the company, he focused on developing and maintaining application systems, which contributed to the operational efficiency of the organization. His experience at Xylem further solidified his technical expertise in system applications.
Experience at Merge Healthcare
Jacob's career includes a position at Merge Healthcare, an IBM Company, where he served as a Support Specialist from 2016 to 2018. In this role, he provided support for healthcare technology solutions, gaining valuable experience in the healthcare information technology sector. His work at Merge Healthcare contributed to his understanding of the complexities involved in healthcare IT.
Education and Expertise
Jacob Mc Coy earned a Bachelor’s Degree in Information Technology and Securities from Campbell University, completing his studies from 2012 to 2016. His educational background has equipped him with the foundational knowledge necessary for his roles in technical support and application systems. He possesses specialized skills in Healthcare Information Technology (HIT) and Business Process Improvement, focusing on enhancing operational efficiency within healthcare settings.
Background in Healthcare Industry
Jacob has a demonstrated history of working in the hospital and healthcare industry, which indicates his experience in a highly regulated and critical sector. His roles have involved significant interaction with healthcare technology, allowing him to develop a strong understanding of the industry's specific needs and challenges.