Jamie Blair
About Jamie Blair
Jamie Blair serves as the Senior Technical Support Manager at N-able, where he has worked since 2018. With over seven years of experience in IT and a strong background in backup and recovery, he manages the EMEA regional support team for the SolarWinds MSP product suite.
Work at N-able
Jamie Blair has been employed at N-able since 2018, serving as the Senior Technical Support Manager. In this role, Jamie oversees the EMEA regional support team for the SolarWinds MSP product suite. This position involves managing technical support operations and ensuring a high level of service delivery to clients. Jamie's responsibilities include addressing client inquiries and issues, as well as supporting the team in achieving positive client experiences on both regional and global scales.
Education and Expertise
Jamie Blair earned a Bachelor of Science degree in Computing & Networking from Abertay University, completing the program from 2002 to 2006. This educational background provides a solid foundation for Jamie's extensive knowledge in IT and technical support. Jamie possesses in-depth knowledge of backup products and has experience with both virtual and physical disaster recovery scenarios, which are critical in the field of IT support.
Background in IT
With over 7 years of experience in IT environments, Jamie Blair has developed a strong expertise in technical support and disaster recovery. Prior to joining N-able, Jamie worked as a Backup & Recovery specialist, which contributed to a comprehensive understanding of backup solutions and client needs. This background equips Jamie with the skills necessary to handle complex technical issues and provide effective solutions.
Client Experience Focus
Jamie Blair is committed to providing a positive client experience. In the role of Senior Technical Support Manager, Jamie strives to support the team in achieving high levels of client satisfaction. This involves managing challenging situations that require immediate attention and demonstrating strong prioritization skills. Jamie's hands-on approach ensures that technical knowledge remains current, which is essential for effectively addressing client needs.
Leadership in Technical Support
As a Senior Technical Support Manager, Jamie Blair maintains a leadership role within the EMEA regional support team. This position requires not only technical expertise but also the ability to guide and mentor team members. Jamie's leadership style emphasizes collaboration and effective communication, which are vital for fostering a productive team environment and ensuring that client issues are resolved efficiently.