John Prud'homme
About John Prud'homme
John Prud'homme is a Sr. Test Engineer with extensive experience in software testing and technical support. He has worked at Natus Medical Incorporated and N-able, and possesses expertise in various programming languages and Microsoft best practices.
Work at N-able
John Prud'homme has been employed at N-able as a Senior Test Engineer since 2019. In this role, he is responsible for ensuring the quality and performance of software products. His work involves developing and executing test plans, identifying defects, and collaborating with development teams to enhance product reliability. His position is based in the Ottawa, Canada Area, where he contributes to the company's commitment to delivering high-quality technology solutions.
Previous Experience at Natus Medical Incorporated
Before joining N-able, John Prud'homme worked at Natus Medical Incorporated as a Systems Tester from 2011 to 2019. During his eight years at the company, he focused on testing medical devices and systems, ensuring compliance with industry standards. His role required a thorough understanding of system functionality and the ability to identify and resolve issues effectively.
Technical Support Role at Embla Systems, Inc.
John Prud'homme served as a Technical Support Specialist at Embla Systems, Inc. from 2007 to 2011. In this capacity, he provided technical assistance and support for the company's product line. His responsibilities included troubleshooting issues, assisting customers with product usage, and ensuring customer satisfaction through effective communication and problem-solving.
Education and Expertise
John Prud'homme possesses extensive technical expertise, particularly in implementing Microsoft best practices related to hardware configuration, set-up, and installation. He is proficient in development tools such as Visual Studio 2017 and familiar with various programming languages, including Java, JavaScript, HTML, CSS, XML, .NET, VBA, and SQL. His knowledge extends to object-oriented programming and design patterns, including MVVM and UML.
Background in Technical Support and Management
Prior to his role at Embla Systems, John Prud'homme held positions in technical support and management. He worked at Sitel as a Technical Support Specialist and Team Manager from 2003 to 2007, where he led a team in providing customer support. He also worked as a Collections Agent at Protection One from 1999 to 2002, gaining experience in customer interactions and service.