Jonard Paul Santos
About Jonard Paul Santos
Jonard Paul Santos is an Onboarding Specialist at N-able, where he has worked since 2019. He has a background in technical support and engineering, having previously held positions at Comodo, Support.com, and Stream Global Services.
Current Role at N-able
Jonard Paul Santos has been serving as an Onboarding Specialist at N-able since 2019. In this role, he is responsible for facilitating the onboarding process for new clients, ensuring they have a smooth transition to using N-able's services. His expertise in customer support and technical solutions contributes to enhancing client satisfaction and retention.
Previous Experience at Comodo
Prior to his current position, Santos worked at Comodo as a Product Engineer from 2016 to 2019. During his three years in this role, he was involved in product development and engineering tasks, contributing to the company's offerings in cybersecurity solutions. His experience at Comodo provided him with valuable insights into product management and technical support.
Technical Solutions Role at Support.com
From 2014 to 2016, Santos held the position of Technical Solutions Engineer at Support.com. In this capacity, he provided technical assistance and solutions to clients, helping them resolve various issues related to technology products. This role enhanced his problem-solving skills and deepened his understanding of customer needs in the tech industry.
Educational Background in Computer Science
Jonard Paul Santos studied at AMA University, where he earned a Bachelor’s Degree in Computer Science from 2015 to 2017. This educational background provided him with a solid foundation in programming, software development, and technical problem-solving. Additionally, he completed an Associate’s Degree in Computer Programming at ACLC College from 2007 to 2009, further enhancing his technical skills.
Experience in Technical Support
Before his roles at Comodo and Support.com, Santos worked as a Technical Support Representative at Stream Global Services from 2012 to 2014. This position involved assisting customers with technical issues and inquiries, allowing him to develop strong communication and customer service skills that are essential in his current role.