Jonathan Mac Lean
About Jonathan Mac Lean
Jonathan Mac Lean is a Technical Support Representative at N-able, with a background in kitchen assistance and problem-solving roles at various companies. He holds a Bachelor of Science and a Master of Science in Industrial and Product Design from the University of Dundee.
Current Role at N-able
Jonathan Mac Lean has been employed as a Technical Support Representative at N-able since 2020. In this role, he provides technical assistance and support to clients, ensuring effective use of N-able's products and services. His experience in technical support has contributed to his understanding of customer needs and problem-solving skills.
Previous Employment History
Before joining N-able, Jonathan Mac Lean held various positions in the hospitality and retail sectors. He worked as a Kitchen Assistant at JD Wetherspoon from 2014 to 2015 and at Leisure and Culture Dundee from 2015 to 2017. Additionally, he served as a Problem Solver/Warehouse Assistant at Amazon from 2012 to 2014 and as a Host at Nando's UK & IRE from 2018 to 2020.
Educational Background
Jonathan Mac Lean studied at the University of Dundee, where he earned a Bachelor of Science in Industrial and Product Design from 2014 to 2018. He furthered his education by obtaining a Master of Science in Product Design from 2019 to 2020. His studies included a focus on medical design and household appliances.
Research and Projects
During his academic career, Jonathan Mac Lean engaged in creative projects with notable companies such as Microsoft and Hallmark UK. His honours project explored Obstructive Sleep Apnoea, where he conducted research into hygiene gaps in morning routines related to the condition. This research reflects his interest in addressing real-world problems through design.