Josh Mc Pherson
About Josh Mc Pherson
Josh McPherson is a Technical Support Representative at N-able, where he has worked since 2021. He has a diverse background in systems administration and technical support, with experience at various companies including AstenJohnson and Global Public Affairs.
Work at N-able
Josh McPherson has been employed at N-able as a Technical Support Representative since 2021. In this role, he provides technical support to Managed Service Providers, assisting them with issues related to the RMM suite of tools. His responsibilities include coordinating communication between partners and the Application Engineering team when escalating cases. He utilizes Salesforce for case management, ensuring efficient tracking and resolution of support requests.
Previous Employment History
Prior to his current role at N-able, Josh McPherson held several positions in the technology sector. He worked as a Systems Administrator at AstenJohnson from 2010 to 2013 and at the Isthmus Group of Companies from 2013 to 2014. Additionally, he served as an IT Specialist at Global Public Affairs from 2014 to 2016. His diverse experience in systems administration and IT support has contributed to his expertise in technical support.
Current Role at Eterna Health Care
In addition to his role at N-able, Josh McPherson has been working at Eterna Health Care since 2020 as a Webmaster and Community Manager. This position involves managing the company's online presence and community engagement, contributing to the overall digital strategy of the organization. His experience in technical roles supports his effectiveness in this position.
Education and Qualifications
Josh McPherson studied at Algonquin College of Applied Arts and Technology, where he achieved a qualification as an Enterprise Network Specialist from 2000 to 2002. He also completed his high school education at Earl of March Secondary School. Additionally, he attended South Carleton, furthering his foundational knowledge in technology and support services.