Karim Hirzallah
About Karim Hirzallah
Karim Hirzallah is a Customer Success Manager with extensive experience in the technology and hospitality sectors. He has held various roles in customer success and sales, currently working at N-able since 2018 and previously at SolarWinds MSP.
Current Role at N-able
Karim Hirzallah serves as a Customer Success Manager at N-able, a position he has held since 2018. Based in Ottawa, Ontario, Canada, he focuses on ensuring customer satisfaction and success with N-able's products and services. His role involves building strong relationships with clients and providing support to enhance their experience with the company.
Previous Experience at SolarWinds MSP
Prior to his current role, Karim worked at SolarWinds MSP as a Customer Success Manager from 2020 to 2021. During his tenure in Ottawa, Ontario, he was responsible for managing customer relationships and driving product adoption. He also held the position of Sales Specialist at SolarWinds MSP from 2018 to 2020, where he contributed to sales strategies and customer engagement.
Career History in Sales and Management
Karim's career includes various roles in sales and management. He worked as an Account Executive at Managed Sales Pros, Inc. from 2016 to 2017, and as an Account Manager at Harris Computer from 2017 to 2018. He also served as a Sales and Leasing Consultant at Metro Chrysler Dodge Jeep Ram from 2011 to 2013, where he focused on customer service and sales processes.
Educational Background
Karim Hirzallah studied at Algonquin College of Applied Arts and Technology, where he completed a program in Hotel, Motel, and Restaurant Management from 2002 to 2004. This educational background provided him with foundational knowledge in customer service and management, which he has applied throughout his career.
Experience in Hospitality and Outreach
Karim's early career included significant experience in the hospitality industry. He worked at Delta Hotels and Resorts® in banquets and catering from 2003 to 2012. Additionally, he was the Manager of Outreach at Flick Software Inc. from 2015 to 2016, where he focused on outreach initiatives and client engagement.