Keith Scarborough
About Keith Scarborough
Keith Scarborough is a Technical Support Manager with extensive experience in the technology sector, currently working at N-able and SolarWinds MSP. He has over 18 years of experience in technical support roles, including a long tenure at BMC Software.
Work at SolarWinds MSP
Keith Scarborough has served as the Technical Support Manager at SolarWinds MSP since 2019. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction. His tenure at SolarWinds MSP spans five years, during which he has contributed to enhancing support services in the Raleigh-Durham, North Carolina Area.
Work at N-able
Since 2021, Keith Scarborough has held the position of Technical Support Manager at N-able. In this capacity, he manages technical support teams and processes, focusing on delivering effective solutions to clients. His experience at N-able has been ongoing for three years, further solidifying his expertise in technical support management.
Previous Experience at BMC Software
Prior to his current roles, Keith Scarborough worked at BMC Software as a Technical Support Manager from 2005 to 2018. His 13-year tenure at BMC Software involved managing technical support teams and ensuring the delivery of high-quality support services in the Tampa/St. Petersburg, Florida Area. This experience laid the foundation for his subsequent roles in technical support management.
Technical Support Management Expertise
Keith Scarborough possesses extensive expertise in technical support management, developed over his career spanning multiple organizations. His roles have involved leading support teams, implementing processes to improve service delivery, and enhancing customer experiences. His background in technical support has equipped him with the skills necessary to address complex technical issues effectively.