Kellie Mecham
About Kellie Mecham
Kellie Mecham is a Principal User Experience Researcher with extensive experience in user research and usability across various companies, including N-able, SolarWinds, and Symantec. She focuses on integrating user research with business objectives and advocates for the collaboration of UX, CX, and marketing.
Current Role at N-able
Kellie Mecham serves as the Principal User Experience Researcher at N-able, a position she has held since 2021. In this role, she focuses on integrating user research with business objectives, ensuring that the insights gained from her research directly contribute to the company's goals. Kellie is based in the Austin, Texas Metropolitan Area and provides mentorship to a global UX Research team, fostering professional development and collaboration within the organization.
Previous Experience at SolarWinds
Prior to her current role, Kellie worked at SolarWinds as a Principal User Experience Researcher from 2011 to 2021. During her ten years at SolarWinds, she contributed significantly to user experience initiatives, leveraging her expertise to enhance product usability and customer satisfaction. Her work involved engaging with various user groups to gather insights that informed design and development processes.
Background in User Experience Research
Kellie has a robust background in user experience research, having held positions at several notable companies. She worked as a Principal User Researcher at Symantec from 2007 to 2011 and as a Usability Specialist at PeopleSoft from 1998 to 2000. Her experience spans various aspects of UX research, including usability tests, focus groups, and journey mapping, which she incorporates into her research methodology.
Methodologies and Research Focus
Kellie incorporates online focus groups for UX, CX, and marketing audiences into her research methodology. She advocates for the integration of user experience, customer experience, and marketing to enhance research outcomes. Her approach includes full lifecycle UX research, which encompasses usability tests, benchmarking, surveys, heuristic evaluations, and proto-personas, allowing her to gather comprehensive insights into user behavior.
Career Progression and Roles
Kellie's career includes various roles that highlight her expertise in user experience. She worked at Intuit as a Usability Specialist from 1993 to 1998 and held positions at Groundswell, Inc. and ConnectSix. Her diverse experience across different organizations has equipped her with a unique perspective on user research and design, enabling her to create lasting partnerships with customers.