Kevin Bury
About Kevin Bury
Kevin Bury serves as the Chief Customer Officer at N-able and has extensive experience in customer experience roles across various high-tech companies. He has a unique philosophy called 'Altruistically Selfish,' which emphasizes personal success through prioritizing the needs of others.
Current Role at N-able
Kevin Bury serves as the Chief Customer Officer at N-able, a position he has held since 2021. Based in Austin, Texas, he focuses on enhancing customer experience and satisfaction within the organization. His role involves developing strategies that align customer needs with the company's objectives, ensuring that customer feedback informs product development and service delivery.
Previous Experience at SolarWinds
Before joining N-able, Kevin Bury worked at SolarWinds as the Senior Vice President of Customer Experience from 2014 to 2021. In this role, he was responsible for overseeing customer engagement and satisfaction initiatives. He also currently holds the position of Chief Customer Officer at SolarWinds MSP, where he continues to apply his expertise in customer success.
Educational Background
Kevin Bury studied at The University of Toledo, where he earned a Bachelor’s degree in Business from 1985 to 1991. He furthered his education at The Aji Network, completing The Business Professional's Course and achieving Certified Business Professional status from 2009 to 2010. He also pursued AjiSpace and AjiSource Fundamental Strategy studies starting in 2013.
Philosophy and Coaching
Kevin Bury advocates for a philosophy he terms 'Altruistically Selfish,' which emphasizes achieving personal success by prioritizing the needs of others. He actively coaches and mentors CEOs, investors, and directors of high-tech companies, helping them to develop innovative go-to-market strategies and operational transformations that enhance sales and reduce costs.
Industry Experience and Expertise
With over 25 years of experience in the high-tech industry, Kevin Bury has built and led customer-focused teams and companies. His expertise includes driving customer success initiatives in notable organizations such as HP, Affiniscape, QuickArrow, and SolarWinds. He advises on strategies that aim to increase revenues and shareholder value through operational transformation.