Kevin Fahey
About Kevin Fahey
Kevin Fahey is a Partner Success Manager at N-able, with a strong background in customer success and management across various industries, including healthcare and information technology. He has held roles at mindSHIFT, Phononic Inc, and CARFAX, and holds a Bachelor of Science degree from the University of Maryland College Park.
Current Role at N-able
Kevin Fahey serves as a Partner Success Manager at N-able, a position he has held since 2021. In this role, he focuses on ensuring that partners achieve maximum value from their products and services. His responsibilities include enhancing partner relationships and driving customer satisfaction. He operates from Morrisville, North Carolina, where he applies his extensive experience in customer success and technical product usability.
Previous Experience at mindSHIFT
Prior to his current role, Kevin worked as a Customer Success Manager at mindSHIFT from 2011 to 2015. During his four years in this position, he was based in Morrisville, North Carolina. His work involved managing customer relationships and ensuring that clients received effective support and solutions tailored to their needs.
Experience at Phononic Inc
Kevin held the position of Customer Care Manager at Phononic Inc from 2015 to 2019. Over four years in Durham, North Carolina, he was responsible for overseeing customer care operations. His focus was on improving customer interactions and service delivery within the organization.
Background in Customer Affairs at CARFAX, Inc.
From 2005 to 2010, Kevin worked as a Consumer Affairs Manager at CARFAX, Inc. in Centreville, Virginia. His role involved managing customer inquiries and concerns, contributing to the overall customer experience. This five-year tenure provided him with valuable insights into customer service and relationship management.
Education and Expertise
Kevin Fahey studied at the University of Maryland College Park, where he earned a Bachelor of Science degree in Management and Marketing from 1995 to 1997. His educational background supports his expertise in technical product usability and functionality, as well as his skills in client management, program management, and process improvement.