Kevin Kirkpatrick
About Kevin Kirkpatrick
Kevin Kirkpatrick serves as the Vice President of Success, Support, and Services Operations at N-able, where he has worked since 2022. He has extensive experience in customer success and support roles, having previously held senior positions at SolarWinds MSP and N-able.
Current Role at N-able
Kevin Kirkpatrick serves as the Vice President of Success, Support, and Services Operations at N-able. He has held this position since 2022 and is based in Ottawa, Ontario, Canada. In this role, he oversees operations related to customer success and support services, focusing on enhancing client satisfaction and operational efficiency.
Previous Experience at N-able
Before his current role, Kevin worked at N-able as the Senior Director of Success, Support, and Services Operations from 2021 to 2022. His tenure lasted for nine months, during which he contributed to the development of customer success strategies and operational frameworks.
Career at SolarWinds MSP
Kevin Kirkpatrick has extensive experience at SolarWinds MSP, where he held multiple positions over several years. He served as Senior Director of Customer Success from 2016 to 2021, Director of Renewals & Maintenance from 2013 to 2015, and Director of Technical Support & Customer Retention from 2015 to 2016. His career at SolarWinds MSP began in 2007 as a Partner Development Specialist, and he progressed through various roles, including Manager of Partner Development.
Professional Journey
Kevin's professional journey spans over a decade in customer success and support operations. He has developed expertise in managing customer relationships, enhancing service delivery, and driving operational improvements. His experience in both leadership and operational roles has equipped him with a comprehensive understanding of the customer success landscape.