Kim Connerty
About Kim Connerty
Kim Connerty serves as the Escalation Manager at N-able in Kanata, Ontario, a position he has held since 2016. With a robust background in management and quality assurance, he has previously worked at IBM Canada, Cognos, Entrust Ltd, JetForm Corp, and Corel Corp.
Work at N-able
Kim Connerty has served as the Escalation Manager at N-able since 2016. In this role, Connerty is responsible for managing escalated customer issues and ensuring effective resolution. The position is based in Kanata, Ontario, Canada. With over eight years of experience at N-able, Connerty has developed a deep understanding of customer support processes and escalation protocols within the company.
Previous Experience at IBM Canada
Prior to joining N-able, Kim Connerty worked at IBM Canada for six years, from 2010 to 2016. During this time, Connerty held the position of Senior Manager in Business Analytics and Customer Support. This role involved overseeing customer support operations and leveraging business analytics to enhance service delivery. Connerty also served as Operations Manager for IBM Business Intelligence and Performance Management Support from 2008 to 2010.
Career at Cognos
Kim Connerty worked at Cognos as a QC Manager from 2005 to 2008. In this role, Connerty was responsible for quality control processes, ensuring that products met established standards before release. This position contributed to Connerty's expertise in quality assurance and customer satisfaction.
Early Career at Entrust Ltd and JetForm Corp
Before joining Cognos, Kim Connerty held the position of Senior Manager at Entrust Ltd from 2000 to 2004. Concurrently, Connerty served as Director of Quality Assurance at JetForm Corp for one year in 2000. These roles provided foundational experience in management and quality assurance.
Long-term Role at Corel Corp.
Kim Connerty's career began at Corel Corp., where Connerty worked for ten years from 1989 to 1999 as Director of Quality Assurance. This long-term position allowed Connerty to develop significant expertise in quality management and assurance processes, shaping the skills that would be applied in later roles.