Laura Benning Csm
About Laura Benning Csm
Laura Benning is a Senior Program Manager with over 20 years of customer-facing experience, known for her team-centric approach to solving business and market problems. She has held various roles in customer engagement and support, including positions at Contactology, TransLoc, VVL Systems & Consulting, and iContact.
Current Role at N-able
Laura Benning serves as a Senior Program Manager at N-able, a position she has held since 2019. In this role, she focuses on addressing business and market challenges through a collaborative, team-centric approach. Her extensive experience in customer-facing roles informs her strategies, enabling her to effectively manage programs that enhance customer satisfaction and engagement.
Previous Experience in Customer Engagement
Before joining N-able, Laura Benning held several positions that contributed to her expertise in customer engagement. She worked at VVL Systems & Consulting as the VP of Customer Engagement for one year, where she focused on enhancing customer relationships. Prior to that, she served as a Scrum Product Owner at TransLoc for one year and as a Technical Support Manager at Contactology for five years, both roles emphasizing her commitment to customer advocacy.
Educational Background in Philosophy
Laura Benning earned her Bachelor’s Degree in Philosophy from Randolph Macon Woman's College. This academic background has equipped her with critical thinking skills and a strong foundation for understanding complex business and market dynamics, which she applies in her professional endeavors.
Career Foundation in Customer Experience
Laura Benning's career in customer experience began at iContact, where she worked as a Customer Experience Advocate for two years. This role marked the start of her over 20 years of customer-facing experience, which emphasizes her focus on team dynamics and addressing business needs effectively.
Professional Reputation and Skills
Laura Benning is recognized for her ability to advocate for customers and build intentional teams. Colleagues describe her as a 'people whisperer' and a 'ray of sunshine' in professional settings, highlighting her interpersonal skills and positive influence within teams.