Laura Cairns
About Laura Cairns
Laura Cairns is a Senior Manager of Partner Success at N-able, where she leads the MSP Partner Success team across Europe, the Middle East, and Africa. She has a diverse background in technical support and sales, having previously worked at LOGICnow and SolarWinds MSP.
Current Role at N-able
Laura Cairns serves as the Senior Manager of Partner Success at N-able, a position she has held since 2021. In this role, she leads the Managed Service Provider (MSP) Partner Success team across Europe, the Middle East, and Africa. She collaborates with global colleagues to implement N-able's Partner Success strategy, focusing on enhancing partner relationships and ensuring their success within the N-able ecosystem.
Previous Experience at LOGICnow
Prior to her current role, Laura worked at LOGICnow in various capacities. She began as a Sales Specialist from 2014 to 2015, where she gained experience in sales and customer engagement. Following this, she served as a Technical Support Supervisor for the EMEA region from 2015 to 2016, further developing her skills in technical support and team management.
Experience at SolarWinds MSP
Laura Cairns has extensive experience at SolarWinds MSP, where she held several positions from 2016 to 2020. She started as a Manager of Technical Support, transitioning to Senior Manager of Technical Support, where she worked for three years. Her roles at SolarWinds MSP contributed to her expertise in technical support and customer relations, enhancing her capabilities in managing support teams.
Educational Background
Laura studied at the University of Dundee, where she earned a Bachelor of Arts with Honours in Politics, achieving a 2:1 classification from 2008 to 2012. Additionally, she completed a Master of Arts degree at the same institution during the same period. Her educational background in politics provides her with a strong foundation in analytical and strategic thinking.
Skills and Expertise
Laura Cairns possesses a diverse skill set that includes technical support, sales, and partner relations. Her experience in both technical and customer-facing roles indicates her ability to effectively manage and support partners. This combination of skills enables her to lead teams and implement strategies that align with organizational goals.