Laura Howie
About Laura Howie
Laura Howie serves as the Director of Technical Support at N-able, where she has worked since 2023. With a background in technical support and sales, she has held various leadership roles in the industry, focusing on team management and collaboration.
Current Role at N-able
Laura Howie serves as the Director of Technical Support at N-able, a position she has held since 2023. In this role, she manages a team of 33 engineers across four locations, with four direct reports. Her responsibilities include overseeing technical support operations and ensuring the delivery of high-quality service to clients. Laura's leadership focuses on fostering a people-oriented department that emphasizes solution-oriented strategies, integrity, collaboration, and accountability.
Previous Experience in Technical Support
Laura Howie has extensive experience in technical support roles. She worked at SolarWinds MSP as a Senior Manager, Technical Support from 2017 to 2021, following her tenure as Manager, Technical Support from 2016 to 2017. Prior to that, she was a Technical Support Supervisor EMEA at LOGICnow for one year in 2015. Her career in technical support has been marked by her ability to lead teams and manage complex support operations.
Career Development and Transition
Laura began her career in sales at N-able in 2014 before transitioning to technical support roles. This shift allowed her to leverage her sales experience in a technical environment, enhancing her understanding of customer needs and support dynamics. Her career path reflects a commitment to professional growth and adaptability within the technology sector.
Education and Academic Background
Laura Howie studied at the University of Dundee, where she earned a BA (Hons) in Politics with a 2:1 classification from 2008 to 2012. Her academic background provides her with a strong foundation in analytical thinking and communication, skills that are beneficial in her current leadership role. Additionally, she attended Grove Academy, contributing to her early educational development.
Leadership and Team Management
In her leadership capacity, Laura has led a team of Partner Success Managers across multiple locations, including Dundee, Edinburgh, and Utrecht, between 2020 and 2021. She collaborates with a global management team to address challenges faced by a dispersed support team. Her focus on building cross-functional relationships enhances team performance and aligns efforts towards common objectives.