Leo Sanchez
About Leo Sanchez
Leo Sanchez serves as the Vice President of Partner Success, Support & Services at N-able, where he has established operational standards that enhance project efficiency. He has a strong background in technical support and customer success, having held leadership roles at SolarWinds and GFI Software.
Current Role at N-able
Leo Sanchez serves as the Vice President of Partner Success, Support & Services at N-able, a position he has held since 2021. In this role, he has established operational standards that facilitate the completion of integration projects ahead of schedule while minimizing workflow interruptions. His focus on partner success and support services is integral to the company's mission of enhancing customer experiences and operational efficiency.
Previous Experience at SolarWinds
Before joining N-able, Leo Sanchez worked at SolarWinds in various leadership roles. He served as Vice President of Technical Support from 2016 to 2020, where he was responsible for overseeing technical support operations. He later transitioned to the role of Vice President of Customer Success at SolarWinds MSP from 2020 to 2021. His tenure at SolarWinds contributed to his expertise in customer support and operational excellence.
Experience at GFI Software
Leo Sanchez held multiple positions at GFI Software, starting as Director of Global Technical Support from 2013 to 2014. He also took on additional roles from 2005 to 2013, accumulating eight years of experience in various capacities. His leadership at GFI Software focused on enhancing technical support and improving customer satisfaction.
Educational Background
Leo Sanchez studied at Miami Dade College, where he earned an Associate of Science (AS) degree in Network Technologies. This educational foundation has equipped him with the technical knowledge necessary to excel in his roles within the technology and support services sectors.
Leadership and Team Development
Throughout his career, Leo Sanchez has demonstrated a commitment to building high-performing teams. He has implemented strategies to enhance customer satisfaction through online self-service support functionality. Additionally, he has focused on developing future leaders within organizations by providing coaching, feedback, and professional development opportunities, which have led to improved key performance indicators (KPIs) and team morale.