Luis Santos
About Luis Santos
Luis Santos is a Customer Success Engineer at N-able in the United Kingdom, where he has worked since 2021. He has a diverse background in IT roles, including experience in systems engineering, technical representation, and DevOps, along with a solid educational foundation in computing and systems development.
Work at N-able
Luis Santos has been employed at N-able as a Customer Success Engineer since 2021. In this role, he focuses on ensuring customer satisfaction and success with the company's products and services. His responsibilities include providing technical support, troubleshooting issues, and facilitating customer onboarding processes. His experience in this position contributes to enhancing customer relationships and improving overall service delivery.
Previous Employment History
Luis Santos has a diverse work history in various technical roles. He served as Sports Center Manager at THE ROSEDALE HEWENS ACADEMY TRUST from 2010 to 2015. Following this, he worked as a *nix systems engineer at Brightsolid from 2019 to 2021. He also held positions as a Technical Representative at SolarWinds MSP and as a DevOps Technician at Tradeprint. His early career included roles as an IT Temp at haysmacintyre and a Cashier at Betfred.
Education and Expertise
Luis Santos studied Computing and Systems Development at Uxbridge College, where he earned a BTEC Level 5 HND Diploma from 2013 to 2015. He furthered his education at the University of Greenwich, achieving a BSc (Hons) in Computing Systems Design & Development in 2016. Additionally, he has attended Brunel University London, enhancing his knowledge in computing and systems development.
Technical Skills and Knowledge
Luis Santos possesses a wide range of technical skills. He is proficient in programming languages such as C#, Lua, PHP, and C++. He utilizes tools like Ansible and Terraform for automation tasks and has experience with Docker and creating custom images. His knowledge extends to database management, including MS SQL, SQLite, and MariaDB. He is familiar with web server technologies such as Nginx, FastCGI, and Gunicorn, and understands software lifecycle management and Agile methodologies.
Projects and Contributions
Luis Santos enjoys creating Proof-of-Concept applications, showcasing his skills in software development. He has worked on projects involving unregistered Kernel modules and application size optimization, with documentation available on GitHub. His experience includes network analysis and troubleshooting, as well as familiarity with virtualization and cloud computing, further demonstrating his technical capabilities.