Marc Van Wijk 🦄
About Marc Van Wijk 🦄
Marc Van Wijk serves as a Senior Partner Success Manager at N-able in Utrecht, Netherlands, where he has worked since 2023. He has a background in telecommunications and strategic planning, with notable achievements in revenue retention and performance metrics.
Work at N-able
Marc Van Wijk currently serves as a Senior Partner Success Manager at N-able, a position he has held since 2023 in Utrecht, Netherlands. In this role, he focuses on enhancing partner relationships and driving success metrics. Prior to this, he worked as a Partner Success Manager at N-able from 2020 to 2023, where he developed strategies to improve partner engagement and retention. His efforts contributed to significant performance improvements, including achieving a Net Revenue Retention (NRR) rate 9% above target in 2023 and maintaining a churn rate of 3% amidst market changes.
Previous Experience in Telecommunications
Before joining N-able, Marc Van Wijk worked at Global Access SA - Telecommunications as a Key Account Manager from 2016 to 2020 in Johannesburg Area, South Africa. In this role, he managed key client accounts and developed strategies to enhance customer satisfaction and retention. His experience in the telecommunications sector provided him with valuable insights into client management and service delivery.
Educational Background
Marc Van Wijk studied at the University of South Africa/Universiteit van Suid-Afrika, where he earned a Bachelor of Business Administration (BBA) with a focus on Communication and Management from 2004 to 2007. Additionally, he attended Vega School, where he studied Brand Communication and Planning from 2006 to 2007. This educational background equipped him with essential skills in management and communication, which he applies in his professional roles.
Achievements in Revenue Retention
Throughout his career, Marc Van Wijk has achieved notable success in revenue retention metrics. In 2022, he attained a Net Revenue Retention (NRR) rate 15% above target and a Gross Revenue Retention (GRR) rate 12% above target. In 2023, he continued to excel, achieving an NRR rate 9% above target and a GRR rate 7% above target. His ability to maintain a low churn rate of 1.2% in 2022 and 3% in 2023 demonstrates his effectiveness in managing partner relationships and driving revenue growth.
Performance Recognition
Marc Van Wijk has been recognized for his outstanding performance as a Partner Success Manager. He ranked among the top 3 performing Partner Success Managers globally based on key performance metrics. His contributions included a significant increase in the Monthly Recurring Revenue (MRR) base, growing it by approximately 140k in 2023. This recognition reflects his commitment to achieving high standards in partner success and revenue retention.