Mohamed Osman
About Mohamed Osman
Mohamed Osman is a Technical Support Representative at N-able in Ottawa, Ontario, with three years of experience in the role. He has a background in IT engineering and network operations, and aims to further enhance his IT skills and knowledge.
Work at N-able
Mohamed Osman has been employed at N-able as a Technical Support Representative, Intermediate since 2021. He has accumulated three years of experience in this role while based in Ottawa, Ontario, Canada. His responsibilities include providing technical assistance and support to clients, ensuring efficient operation of IT services, and addressing customer inquiries effectively.
Previous Employment at Nova Networks
Prior to joining N-able, Mohamed Osman worked at Nova Networks as a Network Operations Analyst from 2019 to 2021. During his two-year tenure in the Ottawa, Canada area, he focused on managing network operations and supporting the technical needs of the organization, contributing to the overall efficiency of IT services.
Experience at AECOM
Mohamed Osman served as an IT Engineer at AECOM from 2011 to 2017, where he worked for six years. In this role, he was involved in various IT projects and initiatives, applying his technical skills to support the organization’s IT infrastructure and services.
Education and Expertise
Mohamed Osman earned a Bachelor's degree in Computer Engineering from the University of Science and Technology, completing his studies from 1999 to 2005. He has developed strong skills in Linux systems management and possesses expertise in managing cloud infrastructure utilizing VMware and AWS technologies.
Professional Development Goals
Mohamed Osman aims to leverage his educational background and professional experience to enhance his IT skills and knowledge. He is focused on continuous improvement in the IT sector, seeking opportunities to expand his expertise and contribute effectively to his field.