Olubukola Lucia Balogun. Cbap®, Sca
About Olubukola Lucia Balogun. Cbap®, Sca
Olubukola Lucia Balogun is a Senior Operations Manager and Salesforce Product Owner with a background in Business Management. She has extensive experience in Salesforce administration and business analysis, having worked with several organizations to enhance partner success and improve operational efficiencies.
Work at N-able
Olubukola Lucia Balogun serves as the Senior Operations Manager and Salesforce Product Owner at N-able since 2022. In this role, she has developed workflow standards and measures to support the Partner Success organization, ensuring successful product launches and the readiness of partner-facing teams. She has also managed Salesforce implementation and reporting for the partner onboarding team, achieving a partner engagement goal with over 95% customer satisfaction feedback. Additionally, she has designed and built Salesforce dashboards, reports, and automation to support diverse partner groups throughout all phases of Salesforce development.
Previous Experience
Prior to her current position, Olubukola worked at LinxTech Inc. as a Salesforce Administrator and Salesforce Business Analyst from 2019 to 2020. She then joined Blackforce.ca, where she served as a Salesforce Business Analyst and Associate Salesforce Consultant from 2021 to 2022. Earlier in her career, she worked as an Executive Assistant at AGDC Employability and Enterprise Development Ltd/GTE from 2013 to 2015 and as a Business Analyst at Learnmate Consulting from 2015 to 2018.
Education and Certifications
Olubukola holds a Bachelor of Science degree in Cooperative and Business Management from Olabisi Onabanjo University. She furthered her education at triOS College, where she achieved a Postgraduate Diploma in Logistics, Materials, and Supply Chain Management from 2019 to 2020. She is also certified as a Certified Business Analysis Professional (CBAP) and holds a Salesforce Certified Administrator (SCA) designation.
Key Initiatives and Contributions
Throughout her career, Olubukola has initiated and established a Salesforce Community of Practice to facilitate cross-organizational knowledge transfer. She has coordinated User Acceptance Testing (UAT) sessions, formulating test cases and data to ensure that requirements and acceptance criteria were met. Her contributions have led to successful product releases and improvements in team performance analytics, driving value and efficiencies across the organization.
Project Leadership
Olubukola led a $20,000 integration project aimed at enhancing partner marketing efforts, resulting in higher customer retention and conversion rates on the company's custom-built marketing platform. She has also provided team performance analytics and insights, using these metrics to drive improvements within her organization.