Paul Ivan Villacrusis
About Paul Ivan Villacrusis
Paul Ivan Villacrusis is a Technical Product Onboarding Specialist at N-able, where he has worked since 2021. He has a diverse background in customer success and technical support across various companies in the Philippines.
Work at N-able
Paul Ivan Villacrusis has been employed at N-able as a Technical Product Onboarding Specialist since 2021. In this role, he is responsible for facilitating the onboarding process of technical products, ensuring that clients effectively integrate and utilize N-able's solutions. His position is based in Taguig, National Capital Region, Philippines, where he has contributed to the company's success for three years.
Previous Employment History
Prior to his current role, Villacrusis held several positions in various organizations. He worked at Eclaro - Benefitfocus as a Customer Success Analyst from 2016 to 2018, and later as a Sr. Customer Success Analyst until 2019. He also served as a Software Consultant and Onboarding Specialist at ConnectWise from 2020 to 2021. His experience includes roles at Trend Micro Philippines as a Customer Relations Specialist and Cloud Security Engineer, as well as positions at Convergys and GameOps Inc.
Education and Expertise
Villacrusis earned a Bachelor of Science degree in Information Technology from Far Eastern University, where he studied from 2008 to 2014. His educational background has equipped him with a solid foundation in IT principles and practices. He possesses expertise in managing IT services and cloud security, which are essential for maintaining secure and efficient IT operations.
Technical Skills and Knowledge
Paul Ivan Villacrusis has developed a diverse skill set throughout his career. He is knowledgeable in various SaaS platforms, including CW Automate, Continuum IT Managed Services, and Auvik. His experience with CRM tools such as ConnectWise Manage and Salesforce enhances his ability to manage customer relationships effectively. Additionally, he has demonstrated skills in identifying growth opportunities and churn risks, which are vital for sustaining customer engagement.
Customer Success Methodology
Villacrusis utilizes customer success business methodologies to align the goals of clients and vendors. His focus on relationship management aims to achieve mutually beneficial outcomes, reflecting his commitment to enhancing customer satisfaction. His background in both technical and customer relations roles underscores his versatility and ability to adapt to various client needs.