Paulo Neves
About Paulo Neves
Paulo Neves is a Technical Support Analyst at N-able in Lisbon, Portugal, where he has worked since 2021. He has extensive experience in technical support and customer service roles across various companies, including Merkle DACH and NOS SGPS.
Work at N-able
Paulo Neves has been employed at N-able as a Technical Support Analyst since 2021. In this role, he provides technical assistance and support to clients, ensuring effective use of N-able's products and services. His position involves troubleshooting issues, resolving customer inquiries, and maintaining high standards of customer service. Based in Lisbon, Portugal, he has contributed to the company's operations for three years.
Previous Employment Experience
Prior to his current role, Paulo Neves worked at Merkle DACH as a Technical Support Consultant from 2018 to 2021. He also held positions at Olisipo as an Information Technology Consultant from 2017 to 2018, and at Teleperformance Portugal as a Customer Service Representative in 2017. His experience extends to NOS SGPS, where he served as a Circuit Manager and 3rd Line Mobile Technical Support from 2009 to 2015, and Vodafone as a Technical Implementation and Support Specialist in 2015.
Education and Expertise
Paulo Neves is pursuing a degree in Engenharia Informática at Universidade Moderna de Lisboa, a program he has been engaged in since 2006. He also studied at IATA Instituto de aperfeiçoamento técnico acelerado, where he completed a course in Programação de Computadores, achieving the title of Analista Programador from 2002 to 2003. His educational background supports his technical skills and expertise in information technology.
Career Development
Paulo Neves has a diverse career history in technical support and customer service roles. He began his career at Novis as a 1st Line Technical Support from 2008 to 2009. He later transitioned to various roles in technical support and management, including a position at Wondercom as Manager for Equipment Return in 2016. His extensive experience in the telecommunications and IT sectors has equipped him with a broad skill set relevant to his current role.