Paulo Ricardo T.
About Paulo Ricardo T.
Paulo Ricardo T. is a Technical Support Specialist with extensive experience in technical support and quality analysis within the BPO industry. He has worked for various companies, including ITarian, N-able, and TEKsystems, and holds a Bachelor's Degree in Computer Science from AMA University.
Work at N-able
Currently, Paulo Ricardo T. serves as a Technical Support Specialist at N-able, a position he has held since 2023. In this role, he provides technical assistance and support, leveraging his extensive background in IT service and technical support. His responsibilities include troubleshooting issues and ensuring client satisfaction through effective problem resolution.
Previous Experience in Technical Support
Paulo has a diverse background in technical support roles across several companies. He worked at ITarian as a Product Engineer and IT Service Desk from 2017 to 2019. Prior to that, he served as a Senior Technical Support Representative at Teleperformance from 2008 to 2010 and at Sutherland Global Services from 2010 to 2015. His experience also includes positions at Concentrix as a Subject Matter Expert and TEKsystems, where he held roles as a Senior Quality Analyst and IT Service Desk.
Education and Expertise
Paulo holds a Bachelor’s Degree in Computer Science from AMA University, which he completed from 2001 to 2004. His educational background supports his expertise in technical documentation, virus removal, and troubleshooting Microsoft Windows Operating system errors. He is proficient in ITSM and RMM enrollment, as well as Active Directory navigation.
Skills in Technical Support
Paulo demonstrates strong skills in technical documentation and presentation writing. He has hands-on experience with the setup of printers, scanners, and projectors, both direct and network setups. His substantial experience in the BPO industry includes roles related to technical support and quality analysis for B2B and MSP companies.
Professional Attributes
Paulo is recognized for being self-motivated and flexible in adapting to new technologies and methods. His ability to navigate complex technical environments and provide effective solutions has contributed to his success in various technical support roles.