Paulo Silva
About Paulo Silva
Paulo Silva is a Technical Support Manager with extensive experience in the IT sector, currently working at N-able since 2021. He previously held similar roles at SolarWinds and BeAnywhere, and he holds a Master's degree in Information Technology from the University of Liverpool.
Work at N-able
Paulo Silva has been serving as a Technical Support Manager at N-able since 2021. In this role, he is responsible for overseeing technical support operations and ensuring customer satisfaction. His experience in technical support management contributes to the efficiency and effectiveness of the support team.
Previous Experience at SolarWinds
Before joining N-able, Paulo Silva worked at SolarWinds as a Technical Support Manager from 2015 to 2021. During his six-year tenure in the Lisbon Area, Portugal, he managed technical support teams and developed strategies to enhance customer service and support processes.
Experience at BeAnywhere
Paulo Silva held multiple roles at BeAnywhere from 2013 to 2015. He served as both IT Director and Customer Success Director during his two years at the company. His responsibilities included managing IT operations and ensuring customer success through effective support and engagement strategies.
Education and Qualifications
Paulo Silva earned a Master of Science in Information Technology from the University of Liverpool, studying from 2003 to 2006. He also obtained a Microsoft Certified Systems Engineer (MCSE) certification from Rumos SA in 2000, which provided him with foundational knowledge in information technology.